Refund Policy

Reservation

Booking of the trip is done via web application in which it is inserted and personal information travel (reports, travel articles , dates, etc. ) , and with respect to the agencies, are registered / log in the web application and complete the data of its customers. In exceptional cases, if there is a demand for transport which should be done in a few days , then we should be contacted .

One option is possible when , according to the customer's request, we can fill in the booking us and the customer only has to confirm by sending an e -mail . The application according to data suggests the optimal transport and calculate the cost of driving in one and in both directions . The client / agency select the drive and after that they can select a payment option .

 

Methods of payment

The possible payment options are :

booking classic - for a reservation normal client or the agency receives a booking confirmation by email. On the basis of this confirmation they pay after the service is provided or otherwise ( bank deposit , check) . To drive in both directions, the customer pays the price guide in the first direction plus a small percentage as insurance run in the opposit direction .
Online booking with deposit - payment is via 2Checkout payment service in which they are achieved certain discounts on online payment . To get the discount for a certain amount must be paid online in advance ( by credit card or PayPal). After payment, the client / agency receives a confirmation and calculation of the amount remaining to be paid after the service is provided.
Full on-line booking - to some reports there is a possibility of full payment online ( short reports ) . After the payment of the client / agency receives a payment confirmation.
 

Booking Cancellation and refund

Edit the details of the reservation must be made ​​at least 48 hours before travel .

Changing the positions of transport should be made ​​48 hours before the trip where the old reservation will be canceled and refunded.

Any difference in the price of booking will be modified added to or subtracted from the amount paid for the reservation.

You are responsible to contact the carrier , using the contact information provided on the voucher if the driver is not present at the airport. If after 1 hour of waiting, the driver is not present and the carrier was contacted , you will be reimbursed and able to book another vehicle.

You can cancel any reservation that you made :

You can free to cancel at least 48 hours before the time of booking, each reservation you have made. In case of cancellation less than 48 hours before service time or in case of no-show will be charged 100% of the total amount on your credit card. Any cancellation must be made by an e-mail message will be considered no other way.
If the service is canceled due to natural disasters or accidents , we will refund the full amount paid.

Consensus

By using our site , you consent to our Refund Policy .

 

Changes to our refund policy

If we decide to change our refund policy , we will post those changes on this page, and / or update the Refund Policy modification date below.

This policy was last modified on 22/02/2014 .

 

How to contact us

If there are any questions regarding this refund policy you may contact us using the information below.

Address : Via Cappuccini, 174
City : Palermo
Zip Code : 90129
Tel. : +39 331 8051574
E-mail : info@sicilyairportstransfer.it
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