very kind and acculturated driver - There has been a problem with the booking, but the driver solved it instantly. And it gave us a lot of useful tips and suggestions, with awesome kindness. Strongly recommended

  Found this company online and booked with some trepidation, as you've never really heard about local transfer companies and it's normally the last thing to be done as part of... read more your holiday bookings. Can only say these guys were fantastic - meet and greet at...More

  Quick service - Online booking was fast, driver was waiting at airport with a name tag, car was large and clean, driver was friendly and competent

  Having never travelled to Palermo before, I decided (for the first time) to treat myself to an airport transfer. The booking process was excellent, with Lorenzo answering my questions in... read more a prompt, efficient, and friendly manner and making my requested subsequent changes with no problems...More

  We were picked up by Lorenzo upon arrival at PMO and he picked us up again at our hotel a week later to take us to the airport. Very good... read more service and excellent vehicle. Would definitely use Sicily Airports Transfer again when flying into Palermo.More

  We found it a very reliable service. Online booking was easy. We would recommend this service. (Now I really don't know what else to say, but still don't have enough... read more characters....)

  Lorenzo was a great and capable driver. The tour was self-guided which we enjoyed doing on our own at our own pace. He gave a recommendation of where to eat... read more in Cefalu. We really enjoyed visiting all three towns and seeing the beautiful countryside and coast line!

  It was a fabulous day trip, my guide was great. we saw many beautiful locatons near Palermo and listened to fabulous music in the car. thanks

  False advertising! This is completely not what we expected. Viator claims a day of excursions but you get half that. - The tour operator seemed nice and he was helpful with my elderly mother. The Viator trip claims you get an English speaking driver, WiFi in the van and bottled water.... read more We got none of that.

It is about a 3 hour drive to Etna. Mt. Etna was cool and as advertised. We spent 2 hours there.

Next was Taormina. The trip advertises 4 hours in Taormina where you could see the ancient theater on your own. We got 90 minutes and barely got to see the town and have a small lunch. We never had time to see the ancient theater.

The last stop was supposed to be Castelmola but the driver never went there. He just took us back to Palermo.

When asked why we didn’t get what we wanted, Viator responded, “
Unfortunately, per the local operator advise that the tour includes also the vist ot Etna, and this takes at least 2 hours and half the distance from Palermo needs to cover 3 hours up Etna, one hour from Etna to reach Taormina and at least 30 minutes to reach Castelmola from Taormina, then it needs 3 hours and a half back to a Palermo directly to their hotel. If they spend much time in Etna or Taormina then there’s no time to visit Castelmola. And their driver and car have been all day with a loss of cost for them. Therefore, at this time we are unable to offer a refund.”

Viator completely glossed over what they told us we would experience. Buyer beware!

  Palermo Mt Etna and Taromins - Thank you for a wonderful day thanks to our driver Daniel. Everything ran smoothly on the day. From his patiences on the road to the information he gave us all... read more day long

  When planning our Italy trip we were advised to use a private transfer rather than the “official” taxis found at the airport taxi rank and looking back this was maybe... read more the best piece of advice we were given. The local taxis over there are similar...More

  Awesome service and drivers! Totally recommend this commany! Was traveling with parents and young child and the drivers were very accommodating!

  Great company to use for transfers whilst we were in Sicily for 10 days. We used the company for journeys from Mondello to Cefalu, then Cefalu to Palermo and finally... read more the airport after that. Good price and driver. Will use again next time we’re in...More

  Meet and greet with no problem, comfortable and clean car. Polite and competent driver. Excellent service.

  We had Vincenzo drive the six of us from Ortigia to Catania. Although he drove at a faster pace than our previous driver, he was always vigilant on the road... read more and what was occurring around him. We all thought that we could recommend this transfer...More

  Subject: Complaint Regarding Unfulfilled Tour and Unjustified "No Show" Claim

I am writing to express my deep dissatisfaction with the service my wife and I received during our recent... read more booking for the "Palermo: Bus Tour to Noto, Ortigia, and Siracusa" on August 09, 2024. We paid in advance and were provided with instructions stating we would be picked up from our hotel lobby at 6:00 am on the day of the tour.

We arrived in the lobby at 5:45 am and waited patiently by the door from 6:00 am onwards. We waited for 45 minutes, during which time we saw several guests being picked up for other tours and deliveries being made. We approached every vehicle—cars, vans, and buses—that arrived between 6:00 and 6:45 am, showing our voucher to each driver, but none of them were there for us.

Throughout this entire period, both my wife and I had our phones with us. We did not receive any calls, nor is there any record of missed calls on our phones. We attempted to contact the number provided in the instructions twice but only reached a recorded message. Following this, my wife sent three emails to Tour Transfer City, as suggested, to confirm our phone number and our situation.

After being abandoned and with no response from Tour Transfer City, we contacted Get Your Guide, the website through which we made the booking. They apologized for the inconvenience and initially offered to reimburse us. However, we were later informed by Get Your Guide that Tour Transfer City refused to provide a refund, falsely claiming that we were a "no show." (Get Your Guide has promised to process it anyway)

Tour Transfer City claim is simply untrue. Tour Transfer City did not show up as scheduled, and we have no missed calls or any communication attempts from your company. On the contrary, we have proof of our multiple attempts to contact you—both by phone and email—to no avail.

I am appalled by the dishonest and untrustworthy behavior exhibited by Tour Transfer City. It is clear from other customer testimonials that this is not an isolated incident, but a pattern of deceptive behavior. It is unacceptable to treat customers in this manner, and I demand a full refund for the service that was not provided.

I look forward to your prompt response and resolution to this matter. Failure to address this issue satisfactorily will leave us no choice but to escalate this complaint further.

Sincerely,

David Gertner and Rosane Gertner

  Excellent service, with prompt arrival for pick-up at both ends of the holiday. A lovely car with a very amiable driver, and excellent communication from Lorenzo, answering our questions.

  Excellent Service, the vehicles were exceptionally good, drivers were very smart and polite and the price was by far the cheapest transfer I could get for a party of 6