Great company to use for transfers whilst we were in Sicily for 10 days. We used the company for journeys from Mondello to Cefalu, then Cefalu to Palermo and finally... read more the airport after that. Good price and driver. Will use again next time we’re in...More

  This was a great tour. Giovanni our driver was punctual, very courteous & knowledgeable. What he didn’t know, he found out for us. The car was clean & comfortable.... read more Time spent at each location was fine. We got to each site early enough that it...More

  Great transfers! Door to door. No need for the hassle of traveling by train to taxi, or by bus to your hotel. I prepaid all my 5 transfer trips on-line... read more months in advance and my driver was always on-time 15-20 early. The Mercedes Benz Minivans...More

  Reliable, Stellar Service - On four occasions, my team and I hired the firm to handle our Sicily-related transportation needs throughout the island. The drivers were courteous, careful, and considerate drivers. I would trust... read more the company to again service our transportation needs and endorse their service especially after 4 experiences that were excellent.

  Having never travelled to Palermo before, I decided (for the first time) to treat myself to an airport transfer. The booking process was excellent, with Lorenzo answering my questions in... read more a prompt, efficient, and friendly manner and making my requested subsequent changes with no problems...More

  On time. On our return to the airport the taxi driver kept in space with us in another car, greatly appreciated.

  Lorenzo was a great and capable driver. The tour was self-guided which we enjoyed doing on our own at our own pace. He gave a recommendation of where to eat... read more in Cefalu. We really enjoyed visiting all three towns and seeing the beautiful countryside and coast line!

  Flawless transfers - Booked 3 transfers from Catania airport to Palermo, from Palermo to Milazzo and back to Catania. Quick and efficient communication via WhatsApp, excellent driver and comfortable and new Viano, and... read more the cheapest!!

  Worst start to my vacation  - We were told the driver would be late, but not given any specific time. 10 minutes turned to 20 turned to 40 we didn’t get a driver to us until... read more an hour and 15 minutes after we originally booked.

The company was not at all transparent with the length of the delay. I had to reach out to them multiple times about where my driver was and when they would arrive. At no point did they give me a clear answer. All they said was that the highway traffic was bad — it was a Sunday — and the highway looked clear to us when we hit the road.

There was zero remorse from the company about the huge delay. We would have been better off taking a taxi or a bus. The whole point of paying for such an expensive service is the convenience and efficiency. Nothing about my experience with this company was efficient or convenient.

  False advertising! This is completely not what we expected. Viator claims a day of excursions but you get half that. - The tour operator seemed nice and he was helpful with my elderly mother. The Viator trip claims you get an English speaking driver, WiFi in the van and bottled water.... read more We got none of that.

It is about a 3 hour drive to Etna. Mt. Etna was cool and as advertised. We spent 2 hours there.

Next was Taormina. The trip advertises 4 hours in Taormina where you could see the ancient theater on your own. We got 90 minutes and barely got to see the town and have a small lunch. We never had time to see the ancient theater.

The last stop was supposed to be Castelmola but the driver never went there. He just took us back to Palermo.

When asked why we didn’t get what we wanted, Viator responded, “
Unfortunately, per the local operator advise that the tour includes also the vist ot Etna, and this takes at least 2 hours and half the distance from Palermo needs to cover 3 hours up Etna, one hour from Etna to reach Taormina and at least 30 minutes to reach Castelmola from Taormina, then it needs 3 hours and a half back to a Palermo directly to their hotel. If they spend much time in Etna or Taormina then there’s no time to visit Castelmola. And their driver and car have been all day with a loss of cost for them. Therefore, at this time we are unable to offer a refund.”

Viator completely glossed over what they told us we would experience. Buyer beware!

  Very good service. The car compatible with the description on the page and the order, arrived on time as booked, the driver very polite. I would recommend!

  We used this company three different times whilst in Sicily both from Palermo and Catania airports. Each time the vehicles were excellent, the drivers were friendly and always on time,... read more and they provided both baby and booster seats for our children. Highly recommended.

  The drivers were there on time, at the pick-up the driver was waiting for me and the whole trip went smooth

  Meet and greet with no problem, comfortable and clean car. Polite and competent driver. Excellent service.

  Excellent Service - Driver was waiting for us at the airport and was very professional. The van was new and very nice. We also used the service for return to the... read more airport and again the driver arrived on time and was very professional. We would definitely use this service again.

  Good communication and great service. We also booked a private car for one day excursion. Highly recommended

  They met us at the airport, helped with our bags and brought us to our hotel. Very easy to use and would recommend for the future.

  The driver was waiting for us, and had to put up with rush hour traffic through Palermo, but did it in pleasant fashion. The return trip was equally pleasant. I... read more would recommend them.More