False advertising! This is completely not what we expected. Viator claims a day of excursions but you get half that. - The tour operator seemed nice and he was helpful with my elderly mother. The Viator trip claims you get an English speaking driver, WiFi in the van and bottled water.... read more We got none of that.

It is about a 3 hour drive to Etna. Mt. Etna was cool and as advertised. We spent 2 hours there.

Next was Taormina. The trip advertises 4 hours in Taormina where you could see the ancient theater on your own. We got 90 minutes and barely got to see the town and have a small lunch. We never had time to see the ancient theater.

The last stop was supposed to be Castelmola but the driver never went there. He just took us back to Palermo.

When asked why we didn’t get what we wanted, Viator responded, “
Unfortunately, per the local operator advise that the tour includes also the vist ot Etna, and this takes at least 2 hours and half the distance from Palermo needs to cover 3 hours up Etna, one hour from Etna to reach Taormina and at least 30 minutes to reach Castelmola from Taormina, then it needs 3 hours and a half back to a Palermo directly to their hotel. If they spend much time in Etna or Taormina then there’s no time to visit Castelmola. And their driver and car have been all day with a loss of cost for them. Therefore, at this time we are unable to offer a refund.”

Viator completely glossed over what they told us we would experience. Buyer beware!

  Cefalu and Monreale , 5 hour visit - Loved the visit to Cefalu and especially Monreale. So much history in both places, possibly one of the highlights from our trip. Bus included 8 passagers but unfortunately no comments... read more from driver so you basically get a comfortable drive to those two locations for the price

  Lorenzo was a great and capable driver. The tour was self-guided which we enjoyed doing on our own at our own pace. He gave a recommendation of where to eat... read more in Cefalu. We really enjoyed visiting all three towns and seeing the beautiful countryside and coast line!

  Great and timely service - I used the services of Sicily Airports Tranfer and Tour twice. They have been always very professional and quick in the replies

  Highly recommended.... great, reliable service. Driver on time and very friendly. Good vehicle. What more could you need ? Thank you .More

  Do not book this private transfer !
I booked a private transfer from Palermo airport to Cefalu - as I had read don't take a taxi - the driver... read more was over an hour late - hard to communicate to get an answer when they were coming - reason given - traffic - ( which is why I booked in advance ! ) Ended up missing my Airbnb host to check in to my place ! No apologies - they really didn't care !
SAVE yourself the grief and $ and take a taxi for $130 euro instead of this service for $150 !

  I must say I was most impressed with Sicily Airport Transfers. We used them for three different occasions. We had them pick us up from the airport, take us to... read more Monreale and the. Drive us from Palermo to Siracusa with stops in Agrigento and Delia...More

  Great transfer, recommended Pick up on time Good communication I will use this service if i need transfer next time

  Great trip - Marco met us promptly and was a great driver. He spoke good English but was helpful with my Italian. Which I appreciated.
My only problem was that I after... read more I booked and received confirmation from company, that I did not receive info on pick up. I did live chat on Sicily transfer website and they gave me Marcos number. But think it would have been better to know that. There were no problems I just worry about the lack of face to face - or voice - contact.

  Excellent tour ! - Delightful tour of all the sites with Marco !
He was very professional and arrived with a sparkling clean Mercedes sedan and was ours to drive with for a whole... read more day.
He gave us the histories in detail on Cefalù and on Monreale, a UNESCO heritage site.
Highly recommend him !

  The driver was very professional, drove safely and efficiently. He waited for us when we were delayed and helped us with our heavy bags. The car was new and super... read more clean. The price was about 30% more than we paid for our trip back to...More

  Meet and greet with no problem, comfortable and clean car. Polite and competent driver. Excellent service.

  Excellent service.
Drivers polite and helpful.
Gave good advice on timings for return trip.
Would recommend

  Met and collected efficiently and on time despite flight delay on incoming flight. Price was as agreed.

  Value, punctuality and flexibility - We booked two transfers using SAT and every time the contacts were prompt and accommodating. In Italy it's important to have a degree of flexibility with ever changing plans and... read more arrangements and Sicily Transfers made sure we can juggle with all the variables at hand. Great service from the drivers, comfortable cars, excellent communication.

  Driver was waiting for us, very courteous and helpful. Car very clean and as described on booking. Will definitely use again.

  We spent three days with Mauricio Escobar Fernandez in Santiago and surrounding area. We communicated for several months before the trip. He sent lots of information about the... read more area and suggestions for tours, including prices which are very reasonable. We hadn't been in Chile an hour when I fell flat on my face and knees in the parking garage at the airport. (I was so disgusted with myself.) Mauricio was so concerned and helpful. We had planned a tour for that day, but he kindly took us to the hotel to recuperate and checked in later. Luckily, we were still able to enjoy two days with him. He was so thoughtful in adapting his tour to my injury. He speaks both English and Spanish and is very knowledgeable of the the area and its people. He takes you beyond the regular tourist areas to give you a true picture of the culture. We saw Santiago, Valparaiso, Vina del Mar, and enjoyed the Casablanca winery. Mauricio is a treasure and a wonderful representative of his country. You will feel that you've made a friend and be sad to leave him.

  We used Sicily airport transport 3 times during our stay. Two out of three times they were wonderful. 1. We were picked up from Palermo airport and brought to our... read more hotel. The driver was waiting for us and got us to our hotel. Great value....More